I recently talked about how Stephen Covey’s 7 Habits apply to create an exceptional customer experience. I had a chance recently to review Covey’s follow-up work “The 8th Habit”, where Covey shares how we can supercharge our ability to develop a great customer experience, by implementing this 8th habit into our customer service.

A while ago, I saw an online discussion regarding ‘what’s the one thing you most admire about your customer service manager?’ One of the most popular answers was ‘open and direct in communication’. The corporate customer service management trainers at Manager Tools often ask ‘how many of you, provided it was done ethically and respectfully,…

At one time or another, you’ll find customer service people performing sales and marketing functions as part of their day-to-day assignments.

Creating customer loyalty these days is tough and requires the type of customer experience that customers never forget. If you attended the SLA 2012 conference in Chicago, you were in for a treat as the famous Guy Kawasaki shared his 8 lessons on enchanting customers with an exceptional customer experience.

Creating great customer service in any company begins with management, no matter what the business is. The reason why is simple: Control for the company lies in management’s hands. They control how the company runs and the image they wish to produce, all focusing on customer satisfaction to ensure profit goals are met. Managers are…

Guy Kawasaki has challenged customer service professionals of today to change the world through customer experience. Guy Kawasaki thinks that customer experience will change the business world. He’s right. Guy considers customer experience the best way to improve our relationships with employees, which in turn improves our relationships with customers. Guy Kawasaki shares his 10 tips to creating…