We spent day one of our customer experience conference looking at ways to design and measure our customer experience actions. Previously, we looked at day one of the customer experience conference and how we can design the customer experience process to meet the needs of customers.

1 day, 10 sessions, all customer experience. For everyone in attendance, this was a customer experience event worth every minute. If you weren’t able to be there, here’s a recap of what you missed. First, make sure you check out the Total Customer Experience Leaders Summit Web site and stay tuned for details for the…

The time is here! The Total Customer Experience Leaders Summit begins! Live from Boston, MA, we’ll be experiencing 3 jam-packed days of customer experience, customer experience, and more customer experience from the leading experts in customer experience design, measuring, development, and alignment. The Total Customer Experience Leaders Summit will walk us through leading strategies to implement a…

We’ve finally arrived at the week of the Total Customer Experience Leaders Summit! I’m looking forward to hearing from an excellent line up of customer experience leaders and hope you are looking forward an amazing and insightful week.

Customer experience leadership is about creating new things. It’s about change. Taking people and groups from point a to point b where it’s more effective. It’s about innovation and change.

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