Our customer service team recently opened a satellite office. A portion of our team is now 300 miles away from our company headquarters. We’re not outsourcing, it’s just for redundancy and business continuity. Having a team working at the same time, from a different location is peace of mind for a stormy day.

Chances are, your customer service just doesn’t generate the positive customer experience you want. No one wants to fail, so why does customer service fail so often in creating that customer loyalty? I want to suggest 3 ways we guarantee customer service failure. Unless we have a monopoly on a good or service, customer service will play…

This banned Commission Crusher program review will give you the straight review on Commission Crusher, what is Commission Crusher, and the truth behind the Commission Crusher scam that people claim online. Commission Crusher used to be created through Steve Iser, a widely known web marketer who’s earning money selling a number of different affiliate products.…

Behind the curtains of customer service trainings, inspirational coaches, and customer service mission statement lies a secret dark side of customer service work. I love everything about customer service. I typically spend several hours each day, working, training, inspiring, promoting, and dreaming up ways to make customer service awesome. For all of the customer service talk…

One of my amazing talents is my customer experience super powers. Yes, I’ve got them and you can have them too. You don’t need to be from a distant planet, be bitten by a radioactive spider, be bombarded by cosmic rays, or even have to be part of a secret government experiment.

One of the greatest challenges to developing the customer experience and consistently delivering great customer service is dealing with employee turnover. I’m asked about how to manage employee turnover more than any other question, and probably more than all of the other questions combined. Ask any customer service manager or if you attend any customer…