The real customer experience innovators seem to always stay a step ahead of the competition. Too often we underestimate the power of customer experience.

I’m generally frustrated with customer service from most phone, Internet, and cable providers, and I’m not the only one. Providing customer service as a corporate giant is tough. Millions of customers, thousands of employees interacting with those customers.

As part of ongoing customer experience training and personal development, I’m always on the lookout for a great training conference. Customer service and customer experience conferences are great sources to help develop my knowledge and skills as a customer service and customer experience leader.

Have you ever called an offshore customer service call center and been frustrated with the customer experience? Ever wish something could be done to improve the customer experience in call centers? If the government gets its way, changes to offshore call centers are on their way.

The path to a great customer experience means training your people on what customers need, and then how to do it best.

With Facebook’s purchase of Instagram for $1 billion, the Internet is on fire with commentaries and evaluations of the blockbuster deal, and Apple has remained silent. But the important company no one seems to be talking about is Apple. I read Nikita Korotaev’s response that Apple should have acquired Instagram. He’s on the right track,…