Customer service is a component of a winning service strategy. Winners are made from something they have deep inside them — a desire, a dream, a vision. We all want to win. I want to share 5 winning tips from great customer service companies.

Ben Franklin is an inspirational and famous figure in American history and for customer service. He’s often referred to as the “self-made man” and an early pioneer of great customer service. Yes, that’s right, customer service.

Customer service training videos are one of the most effective ways to get inspired about awesome customer service and teach customer service skills to your employees. Here’s a quick 3:30 video to get you inspired for today. Give ’em the Pickle Bob Farrell’s classic program focuses on the motivational side of service. Farrell’s wit and wisdom…

One basic fact in developing great customer service is that it doesn’t just happen naturally. Great customer service requires equally great customer service training. Customer service training needs to be effective and ongoing so that it can develop the skills required for great customer service.

These 5 basic and easy principles are the map to providing great customer service and developing exceptional customer experience.

Most organizations working on starting and developing great customer service often will ask me: What exactly is great customer service? Ever wonder why there are some many books, articles, seminars, and so many questions surround the essence of great customer service, yet we still struggle with bad service? As customer service industry thought leaders, we’ve…