Customer experience as a discipline and an art continues to gather momentum with businesses and is becoming more important to customers. More and more we’re seeing the power of customers and the success that comes to organizations who truly focus on developing an exceptional customer experience and are leaders in providing great customer service. 2012 should…

Keeping customer service relationships fresh and making on-going customer relationships unique and effective is a challenge. But Steve Cody with PepperCom recently outlined some great methods for keeping that customer relationship going strong, what Steve calls “romancing the customer”. I’ll outline his 7 ways to keep customer service relationships fresh.

Don’t make creating loyal customers complex. Stick to the basics. No matter what business you’’re trying your hand at, the simple fact of the matter is that you can’’t do it without loyal customers. Getting customers is one thing, but being able to keep them and keep them working with you is another. 

I often am asked and see the question, “How do we hire the right customer service people“. You can have the greatest plan, all of the right materials, structure, and systems in place, but you can’t get great customer service if you don’t have the right people.  How do you hire the right customer service…

Only 3 things matter in exceptional customer experience, these 3 keys to customer satisfaction will be the key to your ongoing business success. 86 percent of consumers quit doing business with a company because of a bad customer experience. A friendly employee who caters to the customer, and an inviting atmosphere will not only end up…

Great success today is having the tools and ability to manage, unify, and organize customer data and properly implement that data into the customer experience. Recently I came across a great article by Lauren Carlson, at the CRM reviews site Software Advice, discussing 5 key technologies that will change traditional CRM in the next 5 years. It’s truly…