In the midst of the holiday sales and the whirlwind of parties and activities, I find something even more special during the holiday time. Even though the weather turns cold this time of year, an extra measure of warmth is around as we tend to be a little more kind to others at this time…

Customer Service embodies the Spirit of Christmas. It’s about serving, giving of yourself, helping others. Customer Service isn’t selling, isn’t taking, isn’t wanting from customers. It’s about helping, giving, sharing, guiding the customer. You are awesome – really you are. You are an unique individual. You can connect with people they way no one else…

Why do companies have to make it so difficult for their customers? Al White, of Zen of Customer Service, recently shared an experience he had which illustrates companies with poor customer service vision. I had ordered two “free” satellite radios as promotions for switching from one receiver to another. When the $73 charge showed up on my bill…

The very essence of great customer service and amazing customer experience is having the proper vision of service. I’m taking the liberty of expounding on Theodore Hesburgh’s leadership thoughts and applying them to developing awesome customer service.

The problem wasn’t their fault, but it was their opportunity to fix it. And the Southwest customer service team came through yet again. While traveling with a very large group on a special Christmas party at Disneyland, we ran into unforeseen flight problems. Our group consisted of many families, most with young children.

WOW! I can’t believe we’re here already. I’ve been looking forward to this day for a while now…and here we are. Thanks to all of my Twitter followers for helping me get here. I haven’t bought followers, signed up for any crazy schemes, or switched with an already existing account. It’s all true organic Twitter…