How to tell your boss you’re quitting is a hard thing for most of us. But, hopefully, with these quick suggestions, it can be an easy and positive experience for you. Quitting your job is hard. But in our minds, we make quitting a job much harder than it has to be. We generally think…

The goal of every business whether big or small, is to be ahead of the competition and customer service best practices are the easiest way to do that. In order to attain a top position over your competitors, business owners strive to make use of lots of promotions and advertisements to get new customers. However,…

Customer service innovation has become increasingly valuable as a way to differentiate from the competition and avoid an all-out price war. The challenge for companies is to determine to what extent the service innovations should be radical and if they are not a re-hatched copy of what someone has done before, are they achievable?

True leaders aren’t made by business schools — they make themselves, seeking out the knowledge, skills, and experience they need to succeed.

If you’ve ever called the customer service number for a large company, you’ve probably seen this. I understand that call center use scripts to help standardize service, but too often customer service just sounds robotic and ruins the customer experience.

The more the organization grows in seriousness and integrity, objectives and competence, the more scope there is for the individual to grow and develop as a person. -Peter Drucker