Focus on a few key objectives … I only have three things to do. I have to choose the right people, allocate the right number of dollars, and transmit ideas from one division to another with the speed of light. So I’m really in the business of being the gatekeeper and the transmitter of ideas.…

Recently the following question was posed: “As a manager, is it important to address your team when someone leaves the company?” The answers varied based on the individual offering the answer and it generally told a lot about that individual, their corporate background, age, and professional experience. The landscape of how businesses and managers operate…

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Most people require ongoing development and training in order for them to reach their full potential and deliver exceptional results. Getting the most from your customer service team members or other employees doesn’t always just happen naturally. As a manager or leader in any organization, part of your effectiveness will be determined by your ability…

Customer service, as it has traditionally know, is on its way out. It’s the way to lose business and drive your customer base insane. The successful organizations with massive positive online goodwill and reputation are those that have embraced, live by, and seek to innovate in the area of customer experience and creating customer delight.

With busy work schedules and constant projects, lunch time a critical hour when we can come together as teams and cultivate our common purpose.