There may be an extraordinary phenomenon that happens within the industry world. Dave Thomas has mentioned this for years in his basic creating expertise presentation, supported by the following quote: Interestingly enough, a friend of mine (who is a quality control manager in a hospital) often makes identical statements in reference to doctors: Polite requests, coercion, etc.…

No one wants to fail. There are 5 ways to guarantee customer service failure. Any time there is a change in customer service management, there’s the potential for failure. This is especially true when you convert a customer service team member into a customer service manager in a company. Will they be able to manage the customer…

In an economic downturn, and when most companies face a decline in business, most managers and company owners see employees as a big cost. The temptation to lay off staff in order to cut wages in order to save the company money is there. There’s no denying it. The problem with this solution is that…

Many times small and medium-sized companies have a difficult time keeping talented employees because of the lack of career growth for the employees at the company. With all management positions filled, and without the prospect of vertical growth at a company, a talented employee can become discouraged at the lack of prospects in terms of…

I read an article recently regarding employee recognition and incentive programs in the workplace and what employers can do to keep employees happy and products. I have to say, the suggestions by the HRTools author were lacking in real substance to really keep top talent interested in working for the company long term. I understand…

With the recent economic issues, and nearly all business sectors taking hits as the economy still drags through the recession, I wonder if it’s the opportune time for companies to try new ways of doing business. I mean, if you’re struggling as it is, and especially for those companies that have seen the writing on…