Do you have your employees create career development plans? Have you created a development plan for them? Why Create a Development Plan? Too often managers wait for the individuals within their organizations to take the initiative and have their own development plan while employees generally expect a manager or other individual within the organization to…

To thrive in the future, companies must reinvent management. Management in the future will face the challenge of creating smarter processes and services, competing in a real-time global marketplace, and meeting the needs and wants of the technology-empowered, educated, consumer/workforce.    

In an age where technological advancements can determine the viability of organizations and the future prospects of entire industries, the role of technology managers will become increasingly important. Managers in the future will need to reinvent organization management and IT utilization to meet the needs and challenges of creating smarter IT services and resources, and…

The app store has a dirty little secret. Could it be that there’s a double standard on approvals of app store apps? Are large developers getting preferential treatment over small developers? Here’s an example that makes the case for app biases on the app store.

The Most Effective Customer Service Manager The effectiveness of the Customer Service Manager is measured by the overall experience of the customer.

Customer Service Manager bonuses should be directly tied to Customer WOW and Employee Happiness at Work. Ensure that EVERY decision made by the Customer Service Manger does is focused on creating a memorable customer experience and also ensuring that all team members are cared for and are ready each day to WOW the customer.