Winning Customers by Transforming the Service Experience
Customer Experience Strategies, Insights, and Best Practices for Service Leaders and Professionals
-
The Best Way To Improve Performance? With a Little Customer Service Competition.
In the end, it’s necessary for any successful organization to implement, at least, some form of motivating atmosphere in the workplace. There’s a strange phenomenon that occurs in the business world.
-
4 Keys to Great Management & Successful Employee Training
As a leader or manager, there’s one key, significant expectation from you: results. Effective leadership and management cannot be accomplished by having the workhorse management or leader do everything for the team.
-
Get Employees Emotionally Involved To Improve The Service Experience
Reality is, you manage people. People are paid to do a job. However, in order to get the more from your team, you have to get them emotionally involved in the work that they do. Unless your team believes in the work they do, see the value in it for them and for the world,…
Got any book recommendations?