What is Customer Service Innovation?

Customer service innovation has become increasingly valuable as a way to differentiate from the competition and avoid an all-out price war.

The challenge for companies is to determine to what extent the service innovations should be radical and if they are not a re-hatched copy of what someone has done before, are they achievable?

To succeed management needs to be daring yet make sure that every element has been perfectly assessed and calculated so that the newly built process stays in place for many years to come.

Do you have what it takes? Are you willing to step up to the challenge?