The Forbidden Customer Service Phrases

Tweet about this on Twitter99Share on Facebook0Share on LinkedIn18Share on Google+1Buffer this page

Creating an awesome customer experience comes down to 3 things:

Words. Tone. Intent.
The wrong words almost always have the wrong tone, and usually the wrong intent. These are phrases such as:

  • I can’t…
  • We don’t…
  • There’s no way…
  • You should have…
  • We’ve done all we can…
  • We never…
  • Why didn’t you…
  • ???

If your team is using these words with your customers, you’re headed down the customer disaster path. Time to step in and train people on what to say and how to say it.

Flavio is the VP of Operations and Customer Service at an award winning global customer service team. As an experienced customer service leader, award-winning blogger, and customer service fanatic, he’s on a mission to show organizations how to use customer experience as a competitive advantage to win customer loyalty and have greater success.

Leave your comment