Customer experience conferences offer a great venue to fast track your ability to get up to speed with what other experience leaders are doing to advance customer experience successfully in their organizations.
And I can’t think of a better time to attend one than the middle of Winter…but in Miami Beach, of course! This week you have the chance to connect some of the biggest brands advancing customer experience at the Satmetrix Net Promoter Customer Experience Conference in Miami.
I’ll be chairing a track session on the opening day of the conference and I hope that you’ll be there to take advantage of a fantastic line up of customer experience leaders sharing their own successful experiences in developing customer loyalty and crafting the perfect customer experience.
Satmetrix Net Promoter Customer Experience Conference
January 31 – February 1, 2013
Eden Roc Renaissance Resort
Miami Beach, FL
68 Reasons to attend the Satmetrix Net Promoter Customer Experience Conference
Okay, I don’t have here 68 actual reasons to attend the conference, but did you know that this conference received a 68 NPS score by the 450 attendees of last year’s conference in San Francisco? If you’re a NPS nut (a NPS practitioner), then you know that this is something impressive. In other words, this isn’t just any ordinary conference.
Surround yourself with the best customer experience minds today
Did I mention that I’ll be there as a track session chair on making your customers your best advocates? Ok, maybe that’s not a good enough reason to go. But you’ll have a chance to meet some of the top minds from:
Forrester. Bain & Company. Satmetrix. Dell. Siemens. Symantec. EMC. Get Satisfaction. Salesforce. As well as respected authors of some best selling customer experience development books.
At the Net Promoter Customer Experience Conference you’ll find over 30 presentations from customer experience industry leaders. Don’t think you’re a black belt in your customer experience yet? No worries. The presentations range from beginning, intermediate, and advanced stage customer experience management so there’s something for everyone. Besides, after participating this year, you’re bound to see your customer experience improve by leaps and bounds.
Come learn about the hottest topics in customer experience today
- Build a cohesive Net Promoter program
- Analyze and interpret data to develop greater customer trust
- Create a customer-centric organization
- Harness the information in social media
- Explore new ways Net Promoter can build brand loyalty
- Recharge your Customer Experience program
Real customer experience results for every industry
Net Promoter Customer Experience Conference presenters and attendees come from almost every industry, including telecommunications, healthcare, consulting, retail, utilities, manufacturing, technology, finance, business, manufacturing, social media, and government. That means it’s the perfect venue to connect with other professionals in your field and network with the top minds in other areas too.
I’m looking forward to spending 3 full days of fantastic customer experience training and insight with Joseph Jaffe, Don Peppers, Fred Reichheld, Deb Eastman, Richard Owen, Wendy Lea, Tristan Bishop, and others who are doing fantastic things to advance to development of effective customer experiences.
I hope that you’ll meet me there. This conference couldn’t be more jam packed with create customer experience development content and it’s the perfect excuse to sneak away to warm, sunny Miami while others battle the dead cold of Winter.
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