Did you know that that delivering customer happiness is one of the easiest parts of working in support? And that the greatest challenge for customer support professionals is tackling burnout?
Kayako have recently surveyed a cross-section of customer support professionals to discover what motivates, excites and challenges them about their jobs and what challenges they face in 2016.
The survey reveals that while the salary, challenges and responsibilities vary greatly from role to role within support, there are distinct themes that are apparent across the profession.
It shows that on the whole, customer support people are a happy bunch that are generally satisfied with their jobs and salaries, and really love helping customers out.
In fact, 95% of respondents stated that handling customer enquiries was their top priority – and they’re good at it too. Almost half (41%) said that making customers happy isn’t a challenge for them.
But customer support professionals are also a hardworking bunch, and burnout can be a problem in the industry. On average, customer support professionals stay in their jobs between just 1-3 years, and 73% find managing time and workload to be their biggest challenge.
Take a look at the key findings of the survey in the infographic below, and you can read the full 30-page report here.