Year: 2011

Most people require ongoing development and training in order for them to reach their full potential and deliver exceptional results. Getting the most from your customer service team members or other employees doesn’t always just happen naturally. As a manager or leader in any organization, part of your effectiveness will be determined by your ability…

Customer service, as it has traditionally know, is on its way out. It’s the way to lose business and drive your customer base insane. The successful organizations with massive positive online goodwill and reputation are those that have embraced, live by, and seek to innovate in the area of customer experience and creating customer delight.

With busy work schedules and constant projects, lunch time a critical hour when we can come together as teams and cultivate our common purpose.

One of the fundamental principles of creating effective employees and to create an outstanding team in your organization is providing effective feedback on the performance of your team members. The Manager Tools series spends quite some time discussing the topic of effective feedback and I wanted to condense it to a few quick how-to’s in…

Having a conversation with our employees about how to maintain or improve their job satisfaction if one of the most effective ways of achieving higher levels of employee motivation and performance. Today we have a guest post from Joan Henshaw, a 15 year veteran trainer of business owners and managers. Joan has extensive experience in…

Quitting your job should be a good thing, but too often we struggle through it. I was at a local sandwich the other day and overheard one of the employees stressing about how they wanted to quit their job because they’ve been offered a position at a nice restaurant down the street. Why is quitting…