Month: January 2013
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Stop worrying about delivering perfect customer service
Being a perfectionist can be a really good thing. But seeking for perfect customer service, is a disaster. It’s good to work hard, to have great goals, to always want to improve and deliver an exceptional customer experience to your customers.
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How to Make Sure Customers Want to Use Tools that Save YOU Time
In the world of customer service management, one might wonder whether the tools that save companies time and money also seem useful to the customer. This is a guest post by Stefanie Amini, Marketing Director and Specialist in Customer Success at WalkMe.
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How to Use Customer Service to Win the Customer
When it comes to good customer service, every business across every single industry needs to focus and prioritizing customer service ahead of all other issues in order to win the customer. That makes sense, of course, as businesses are under the gun now more than ever when it comes to dealing with and interacting with…
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3 Reasons Your People Should Love Customer Service Metrics
Customer service metrics are MUCH more than a number, they’re the key to tell your people where they’ve been, where they are, and where they can go in their quest to deliver an exceptional customer service experience. A Harvard Business Review article warned business leaders of “Vanity Metrics”, or numbers that look good on paper…
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Specialized Customer Experience on Anniversaries and Other Special Occasions
Special occasions are a gold mine for companies wanting to deliver an exceptional customer service experience. Today is my wedding anniversary. No, I didn’t forget it. My computer kindly reminded me yesterday that it was coming up today.
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Winning Customer Service Turns Complaints Customer Loyalty
Every customer complaint about a product or service they received from your company, is an opportunity to deliver winning customer service and create customer loyalty. How your employees react to the challenge of customer complaints will determine if you will win the customers and get them back on your side, using your services, buying your…