Month: January 2013
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The Great Customer Experience, Why Some Companies Just Get It
You may not always know what defines a great customer experience until one happens to you, but once it has, you’ll keep going back. Whether it’s an easy return process, a great customer service representative or a website that makes buying easy, some companies just get it right. This is guest post by C. J. Mackey,…
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4 Keys to Create Perfect Customer Service with Six Sigma
It costs a lot to acquire a new customer, but lean-six sigma applied to customer service excellence can increase customer loyalty and retention, adding additional value to each new customer acquired. The challenge customer service managers face is to balance the operational needs of the organization with the practical needs of the customer.
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Creating Winning Customer Service Experiences That Matter to Customers
After each customer interaction, the greatest question is, was the customer experience enough to keep that customer doing business in the future? There’s a vast amount of research and special studies that take place looking into what makes a winning customer service experience.
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Dukeo.com Blogging Better to Better Customer Service
Sometimes the best customer service inspiration you can get will come from those doing fantastic things in completely unrelated industries. I want to win customers. I love learning what other people and organizations are doing to build massive audiences of loyal customers. To do that, I read a lot. I follow lots of customer service…
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Ditch The Dumb Customer Service Rules That Destroy the Service Culture
The size of the workplace is typically proportional to the amount of red tape and dumb rules in place that prevents good customer service from happening with each customer interaction.
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6 Pitfalls of Customer Experience Management and How to Handle Them All
In terms of calibrating the customer experience, a number of firms have preconceived concepts as to what really does and doesn’t perform, 6 main problems keep these organizations from delivering the best customer service experience. In terms of calibrating the Customer Experience, a number of firms have preconceived concepts as to what really does and…