4 Keys to Being a Better Listener From OnlineMBA

Studies have shown that 1/3 of employees today feel that their bosses don’t listen to what they have to say. If we’re doing that well with employees, how are we doing with customers?

Most of management today is on cruise control with how they interact with their employees.

With the demands on thinking big picture, how can we be sure that we’re giving proper emphasis to the day-to-day culture and action that develops the heart of our organizations, it’s employees. The OnlineMBA site recently shared a video focusing on effective listening skills found in exceptional managers.

OnlineMBA.com presents Let Your Ears Do The Talking How Good Managers Listen

1) Good listening means giving your team your undivided attention.
2) Good listening means receiving the good and the bad with proper perspective.
3) Good listening means acting on the information you receive.
4) Good listening means enabling multiple channels for people to communicate feedback.

Most of us listen only if we have to or if it benefits us. This type of listening for benefit creates in others apathy, defensiveness, self-consciousness, and skepticism. We ultimately are building unreliable, unstable, and untrustworthy relationships with the people we depend on the most.

Effective listening is fundamental to exceptional communication with customers and with our teams. Good listening skills opens the way to improve our skills and expands our ability to develop our groups and deliver a coordinated, exceptional customer experience.