Category: Customer Service
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How to Stay Connected With Your Customers
In today’s competitive marketplace, customer care isn’t merely an add on, it’s become an integral part of most business strategies.
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What’s the #1 Way to Improve Customer Service? #INFOGRAPHIC
Research from Forrester has found that 80% of companies want to use customer service to differentiate themselves from the competition.
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4 Reasons Why the Customer Is Always Right
“The customer is always right” also sets a standard for the customer service department that strives for excellence. Customer service experiences are one of the leading causes of customer loyalty and customer loss.
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Unexpected User Experience Behavioral Trends Making Waves
The rapid migration from the web and PCs to mobile devices in the last decade surprised everyone. As smartphones rapidly became more advanced, users were soon realizing that their phones could be their primary window to the online world.
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Marketing on the Net: 5 Web Advertising Tricks for the Modern Business
In today’s world, more and more small business owners are developing substantive, savvy online marketing strategies.
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Why Build a Contact Center Instead of a Call Center?
The cloud-based contact center market is growing at an explosive compound annual growth rate of 23.6 percent, on track to increase from $5.43 billion in 2016 to $15.67 billion by 2020, Markets and Markets projects.