Category: Service Automation
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Step by Step Guide: How Call Centre Outsourcing Works?
Outsourcing call center activities to a third party vendor lets you expand your service capabilities to more customers on to deliver exceptional experiences on behalf of your brand name.
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![Integrate Live Chat & AI to Your eCommerce Business [& Learn How to Do It Right]](https://winthecustomer.com/wp-content/uploads/2023/09/shutterstock_231732181.jpg)
Integrate Live Chat & AI to Your eCommerce Business [& Learn How to Do It Right]
2018 saw the eCommerce industry grow by over 25 percent with 2019 showing no signs of a slowdown for the industry. The eCommerce boom has resulted in lots of competition. Businesses need to rise to the challenge to stay relevant.
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5 CRM Features Your Company Needs To Recharge Customer Experience
Customer relationship management software has become an essential sales tool for businesses. The global CRM market grew 12.3 percent from 2014 to 2015, from $23.4 billion to $26.3 billion, Gartner reported.