The right attitude is at the heart of what it means to deliver great customer service.
Alf Dunbar from You Are the Difference Customer Service Coaching Programme recently shared this fantastic little graphic about what it means to have the right customer service attitude.
I couldn’t agree more. The right customer service attitude often makes the difference between good customer service and great customer service.
Customer service attitude is different…it’s an individual choice that everyone has the ability to make.
The right attitude turns upset customers into happy customers.
The right attitude changes negative customer experiences into positive customer experiences.
The right attitude will win the customers instead of just perform customer transactions.
Do you have the right customer service attitude?
A – Always greet your customers
T – Treat your customers with respect
T – Talk and chat with your customers
I – Interact with your customers in a relaxed, personal way
T – Turn up to work with a positive attitude
U – Understand your customer needs
D – Discover the impact you have around your customers
E – Excite your customers about your products
You are the difference maker when it comes to delivering an exceptional customer service experience. You have the ability to develop the skills, seek out the knowledge, and establish the confidence engage customers in a more personal and meaningful way.
You never get a second chance to make a good first impression. When someone contacts your company for the first time – whether via telephone, Internet, or in person – remember just how important that first impression can be. Making that stranger feel wanted and appreciated can turn him or her into a lifetime advocate for your service or product offerings, whether he buys or not.
Richard Shapiro, The Welcomer Edge
Great customer service generates momentum for your organization. Exceptional customer experiences connects your customers with your brand in a way that is more than just about doing business, but about changing life.
Begin an attitude check today and go out and use your exceptional customer service attitude to win the customer.