Providing Customer Service on Holidays

Holidays can often be a challenge for organizations that offer 24/7 support. Customer service focused organizations realize that their customers have needs 24 hours a day, 7 days a week, 365 days a year.

This means that even during the holidays, there will be customer who need service. Often times customers may be in countries not celebrating the same holiday as the country where your support staff is located, but you still need to support them.

Real Appreciation for 24/7 Customer Support

It’s easy to say 24/7 but on holidays when most people are at home, spending time with family, eating great food, watching football, that you really gain an appreciation for the great people that sacrifice all of that to staff the 24/7 call centers we choose to set up.

Create a Tradition, Celebrate Holidays at Work

Although it’s not easy to have to work when most people are enjoying time off, we should always encourage employees to make it a festive time at work by:

• Provide a GREAT incentive for staff members (Time and a half, plus another day off)
• Decorating the workplace in anticipation for the holiday.
• Creating a tradition at work during the holiday, like a pot-luck lunch/dinner with other staff members working.
• Order in pizza or other food for the staff working on that day.
• Having employees who support customers offer special holiday greetings.

I want to wish a very Happy Thanksgiving to all of the unsung heroes out there today and tonight working at the 24/7 call centers, support teams, and network operation centers out there. You are rock stars!