Establishing a knowledge base is a very important step for every company out there. A knowledge base provides for a lot of improvement, especially over a longer period of time. The main purpose of the knowledge base is to gather all the important data regarding the work flow and a variety of tasks completed in…

Great customer support has one goal; to make it easy for customers to get their problem solved painlessly and quickly. Out of all of the customer service methods available, email, phone or chat, live chat is by far the simplest, fastest and least obtrusive. It’s no surprise that almost one third of all consumers are…

It is a lot easier to make money as a business if you give your customers what they want. However, that can be a lot easier said than done. Check out this case study for a few more ideas on marketing a local business through Google Map optimization.

Non-profit organizations are a great way to give back to a community, help those in need, and/or support a worthwhile cause.

It should be obvious that how you treat your customers is a vital factor in business success, yet many companies become so focused on implementing their policies and procedures that customer satisfaction can get overlooked.

One of the best ways to keep up with the competition – and even edge out in front of them – is to be flexible when it comes to your business strategies.