Winning Customers by Transforming the Service Experience
Customer Experience Strategies, Insights, and Best Practices for Service Leaders and Professionals
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How to Give Your New Small Business a Professional Vibe
If you want your new small business to be competitive against the established ventures in your niche, it’s important to pay attention to the details that will create a professional appearance. Learn how to start a hair salon: tips and tricks. Here are a few tips for how to give your new small business a…
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4 Ways Feedback Is Central to Customer Satisfaction
Smart companies engage in a variety of feedback methods to get at the heart of how their business is performing.
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Best Practices for Protecting Customer Data in Service
As the threat of being breached increases, it becomes more imperative for companies to take precautions to protect their customers and their business.
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Why Your Digital Platform Needs ‘Real’ Human Customer Experience
Not so long ago, I was a complete rookie to the blogging world. When I started to benchmark hosting sites, I felt lost.
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How Video Marketing Impacts the Online Customer Experience
As a consumer, it is a priority for you to have as much information at your disposal before you make a purchase. Buying online has limitations, as you can’t physically see and feel the product you’re browsing.
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How Brand Transparency Permeates Every Aspect of a Company
Though it may have risen from some horrible business dealings, the Sarbanes-Oxley Act (SOX) did create transparency regulations that have become part of the corporate culture.
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