With Mobile CRM apps set to grow 500% by 2014, mobile technology has the potential to create a new frontier in customer service.

Customers don’t always express themselves in the greatest and kindest ways, but if you kill them (not literally) with kindness, the mean usually goes away and they never forget how well you took care of them.

Even the most savvy business tycoons in the world rely on customer experience as a competitive advantage in today’s customer centric world.

You might not think “time savings” when you think “call center”, but if you’re doing it right, you should be getting those benefits.

A large part of customer service success is creating a seamless experience. Customer needs are anticipated; systems are in place; employees are trained.

At customer service and call center conference events, you have the unique opportunity to brainstorm with peers and validate solutions to your problems and challenges.