Whether you are dealing with an incoming call or a face-to-face situation the benefits of excellent customer service are endless. Achieving excellence in customer care is vital to the ongoing health of any organisation. Whether you are dealing with an incoming call or a face-to-face situation the benefits of excellent customer service are endless.

Even during a global recession, the hotel industry can thrive and often continue to grow by improving their customer satisfaction and customer service. People are still traveling for business or pleasure and looking for the best values for their money. Competition for new customers in the hotel industry worldwide is high and repeat business is always desired.

Customer service is how a business shows how much it cares about its customers. What are you doing for your customers? Sounds pretty basic and something that everyone should already know right? Well, unfortunately, it doesn’t always happen. Actually, most of the time organizations fall short, way short in the execution of the customer service…

Stuck in a bad contract? Getting out of your service contract may not be as hard as you think. Nothing is worse than being stuck paying for a service you are unhappy with, but what can you do if you signed a service contract? The only thing to do is find a way to get…

Every customer service experience action should serve a purpose in the overall customer service experience you want to deliver. The idea that your customer service experience actions should have a purpose suggests that it requires real planning in order to deliver the type of customer experience that makes a difference to your customers.

Customers don’t take well to change—particularly price change. Credit card processing companies in January assigned merchants a new transaction fee after previous restrictions resulting from a 2012 lawsuit had lifted.