Effective customer interaction management has to be designed to strengthen customer service’s performance in delivering the results customers want.

Customer service at start-ups isn’t hindered by any existing corporate bureaucracies, and have the unique advantage of being able to build a customer service culture from the ground up. In any start up, the attention and care that is provided to customers is particularly important; a good customer service in the long term, will probably…

Developing and maintaining the motivation of members of your team is perhaps one of the most important skills of leaders and managers.

Consistently delivering great customer service experiences is more important than ever now that we face extremely challenging economic conditions. Consumers scrutinize their expenses when they have few discretionary resources to go around with. They want the best stuff in exchange for their hard earned money.

WordPress has quickly become the preferred content management system around the world for both start-ups as well as established businesses. Many notable news outlets including The New York Times and CNN use this CMS to host their blogs, and Fortune 500 companies such as UPS and GM utilize this software to share product and service…

After getting the customers on the roster, it is imperative to retain them for ensuring the going concern of the business. Customer satisfaction is the process of meeting or exceeding the expectations of the customers and if managed properly, it provides growth prospects to the business. This is important not only for remaining in the…