According to recent research, 78% of consumers reported that their most satisfying experience took place when a capable and competent service support representative answered their queries. Thus, it’s high time that you asked yourself: “Is my customer service good enough to support my brand development?”.

Effective customer interaction management has to be designed to strengthen customer service’s performance in delivering the results customers want.

Customer service at start-ups isn’t hindered by any existing corporate bureaucracies, and have the unique advantage of being able to build a customer service culture from the ground up. In any start up, the attention and care that is provided to customers is particularly important; a good customer service in the long term, will probably…

Developing and maintaining the motivation of members of your team is perhaps one of the most important skills of leaders and managers.

Consistently delivering great customer service experiences is more important than ever now that we face extremely challenging economic conditions. Consumers scrutinize their expenses when they have few discretionary resources to go around with. They want the best stuff in exchange for their hard earned money.

WordPress has quickly become the preferred content management system around the world for both start-ups as well as established businesses. Many notable news outlets including The New York Times and CNN use this CMS to host their blogs, and Fortune 500 companies such as UPS and GM utilize this software to share product and service…