Upset or disengaged employees will limit your ability to deliver the type of customer service experience that creates loyal customers.

At the start of a new year, goal setting is the norm. Effective managers are constantly reviewing the goals that they have set for the year, to determine whether they are on track. Goals can be as simple or defined as you choose – it could be generating a certain extra percentage in sales, or…

The bad management in your call center can create major problems in customer service, leading to a bad customer experiences for your customers. Do you currently work in a call centre role and are less than happy with the way your day usually ends up? So many call centres are run incorrectly and this usually…

Competitive marketplaces and fluid economic conditions make customer loyalty a number one asset to keeping and building a loyal customer base. Fostering relationships with customers and clients for business success involve singling out the customer or client and making them feel special and providing customer care that gives clients that over-the-top feeling and again, makes…

Getting new customers or earning repeat business from existing clients is a critical component of any small business wanting to establish itself and generate long term business success. It’s not quite as deeply philosophical a question as, “Chicken or egg, which came first?” But for new business startups, the decision whether to focus energy on…

While, there is no way to teach intuitional talent, people can focus on practicing and refining the skills they already have in order to lead an entire organization with confidence and ease.