An exceptional customer experience starts within your organization! Sooner or later the ripple effect reaches your customers. To really walk your service talk, make sure your commitment to internal customer service matches your company’s external focus on customer care.

Customer services provides the all important link between the product and the consumer, only the most talented are able to juggle the demands of both. This is a guest post by Xanthe Kershaw, staff writer for VCCP Search and http://www.totaljobs.com.

The U.S Chamber of Commerce estimates that 68% of customers who leave a company do so because they feel undervalued. Allacyn Griffin-May with OveractDev Technology Partners, a customer-focused software design company, recently shared his thoughts on how organizations can create inspiring and positive customer experiences.

With all the improved high tech world and more beneficial communication tools, various organizations have found an interesting way to reach customers and improve customer service.

There are five simple steps that make your customer service training program so effective, that you’ll be wanting to come back for more. As a customer service trainer I teach associates how to use the Five Steps of MAGIC (Make A Great Impression on the Customer) to create an exceptional customer experience. But do your…

Declining budgets often lead to reduced staff levels and diminished services. To me, this does not make sense. I believe that it is during the down times, when service should be at the forefront and retention of loyal customers even more of a focus. This is a guest post by Anthony Mullins, corporate trainer with…