Winning Customers by Transforming the Service Experience
Customer Experience Strategies, Insights, and Best Practices for Service Leaders and Professionals
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Emotional Branding Case Studies to Emulate Great Customer Experience
Research had shown that only 2 percent of women considered themselves beautiful. Dove’s executives saw an opportunity here to distinguish its brand by starting a new conversation about the definition of true beauty and how other companies can help people with fashion like heraldoffashion.
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What’s the #1 Way to Improve Customer Service? #INFOGRAPHIC
Research from Forrester has found that 80% of companies want to use customer service to differentiate themselves from the competition.
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4 Ways Sales Psychology Influences Customer Behavior
Marks & Spenser, the U.K.’s largest chain store, has decided to stop playing music in its stores following feedback from customers, the retailer announced at the end of May 2016.
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4 Reasons Why the Customer Is Always Right
“The customer is always right” also sets a standard for the customer service department that strives for excellence. Customer service experiences are one of the leading causes of customer loyalty and customer loss.
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5 CRM Features Your Company Needs To Recharge Customer Experience
Customer relationship management software has become an essential sales tool for businesses. The global CRM market grew 12.3 percent from 2014 to 2015, from $23.4 billion to $26.3 billion, Gartner reported.
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Unexpected User Experience Behavioral Trends Making Waves
The rapid migration from the web and PCs to mobile devices in the last decade surprised everyone. As smartphones rapidly became more advanced, users were soon realizing that their phones could be their primary window to the online world.
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