Winning Customers by Transforming the Service Experience
Customer Experience Strategies, Insights, and Best Practices for Service Leaders and Professionals
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4 Reasons Why the Customer Is Always Right
“The customer is always right” also sets a standard for the customer service department that strives for excellence. Customer service experiences are one of the leading causes of customer loyalty and customer loss.
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5 CRM Features Your Company Needs To Recharge Customer Experience
Customer relationship management software has become an essential sales tool for businesses. The global CRM market grew 12.3 percent from 2014 to 2015, from $23.4 billion to $26.3 billion, Gartner reported.
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Unexpected User Experience Behavioral Trends Making Waves
The rapid migration from the web and PCs to mobile devices in the last decade surprised everyone. As smartphones rapidly became more advanced, users were soon realizing that their phones could be their primary window to the online world.
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Marketing on the Net: 5 Web Advertising Tricks for the Modern Business
In today’s world, more and more small business owners are developing substantive, savvy online marketing strategies.
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5 Reasons Why Social Media Is Critical for Great Customer Service
Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that sc Melbourne social is one of the most powerful tools available today.
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4 Ways to Take Control of Your Social Media Campaign Experience
Social media is such an amazing tool to build your business, establish your brand, and most importantly connect with your customers.
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