Winning Customers by Transforming the Service Experience
Customer Experience Strategies, Insights, and Best Practices for Service Leaders and Professionals
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Customer Self-Service and the Role of Cloud Contact Centers
The customer service landscape is changing, with technology allowing customer service to shift from call centers and direct contact solutions to self-service technology.
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Secrets You Can Learn From The Competitive Sports Arena
Online poker is a complex environment to get your head around. There are some well kept secrets about Poker Online that we wanted to document and was the inspiration behind this article being written . So first things first. What qualifies as a ‘secret’? In the context of this guide, a secret is something that is…
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Why the Retail Industry Is Shifting to Direct-to-Consumer Sales
Abercrombie & Fitch is counting on direct-to-consumer (DTC) sales to counter the retail apocalypse, Columbus Business First reports. Despite closing 400 stores over the last few years and the prospect of 60 percent of its U.S. leases expiring over the next two years, the fashion brand saw a 4 percent increase in sales, largely thanks…
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4 Best Technologies for Small Businesses
Running and maintaining a small business is a challenge. Because of limited personnel and limited financial resources, small business owners often need to wear multiple hats to keep their business afloat like the use of another address for their mailbox company. Use a virtual office address where the service provider will forward all of your…
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3 of the Most Common Customer Service Complaints
As a business owner, you understand the importance of keeping your valued customers happy; after all, a happy customer usually means a repeat customer.
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3 Ways to Turn Negative PR Into Positive PR
Public relations disasters are many companies’ worst nightmares.
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