82% of consumers said that they stopped doing business with a company because of a bad customer service experience. No business wants to lose customers right? So why do so many lose business because of bad customers service?

Quality customer experience is measured with quality, not with call time. Metrics should focus on service quality and customer service.

Making Work Great Doesn’t Cost a Lot. And it’s completely worth it. My number 1 rule for work is MAKE WORK AWESOME. Making work great doesn’t have to cost a lot. If you’re ever by our offices, stop on by. You’ll find many of these things there. I love it, and the team LOVES it.…

Being able to implement better customer service development techniques into your business will in turn, help your business to grow and become stronger. When all the staff inside the organization work well together, then a positive vibe is created and that reflects well when a client walks into the company environment. Don’t Take Good Care…

This is the life I want. Today my wife and I are celebrating our 8th wedding anniversary. I can’t believe that it’s been 8 years already.

Customer service is so much harder than programming. Programmers have it easy. Code is code. You have functions, classes, routines that are set. You can rely on them, they don’t change on you. You tell the program what to do and it does it, each and every time. You find a problem, you fix it.…