Customers are much more willing to overlook or forgive shortcomings with start-up organizations than they are with the established powers. As organizations growth in size and experience, management must come to the realization that the way the business has operated so far internally, won’t necessarily ensure future success for the organization. The more time and…

Everyone deep down wants to be valued and to be useful…it is true, deep down true. All you have to do is reach down far enough and you will find feeling, concern, responsibility, and involvement. Drag all of that stuff up and they’ll follow you forever and not even realize why. -Richard Templar, in “The…

A guide to great customer service. Customer service executives could usefully draw parallels between customers finding their way in the market place and sailors navigating across unknown waters. More often than not, difficulties can be avoided by learning from the experience of others who have just followed the same path. The key to success is…

Realistic goals should be realistically possible to achieve. Realistic goals take into account your potential market, the current conditions, and historical trends. Knowing what your team is capable of achieving, the goal should cause the team to focus, stretch, and put in an extra effort to accomplish it.

Business are spending more and more each year to bring in new clients. In management and business courses, one of the classic ideas in business is that it costs much more to bring in a new customer than to keep a customer.

An expert, is an individual who has made all of the mistakes that can be made and has learned from them. It’s a fact of life that most people fail when attempting to do something for the first time. In business, you will often find your team members not doing things correctly at first. The…