Winning Customers by Transforming the Service Experience

Customer Experience Strategies, Insights, and Best Practices for Service Leaders and Professionals

  • Effective Feedback on Employee Performance

    One of the fundamental principles of creating effective employees and to create an outstanding team in your organization is providing effective feedback on the performance of your team members. The Manager Tools series spends quite some time discussing the topic of effective feedback and I wanted to condense it to a few quick how-to’s in…

  • Overcome Your Fear of Talking to Employees About Job Satisfaction

    Having a conversation with our employees about how to maintain or improve their job satisfaction if one of the most effective ways of achieving higher levels of employee motivation and performance. Today we have a guest post from Joan Henshaw, a 15 year veteran trainer of business owners and managers. Joan has extensive experience in…

  • How to Quit or Resign Professionally

    Quitting your job should be a good thing, but too often we struggle through it. I was at a local sandwich the other day and overheard one of the employees stressing about how they wanted to quit their job because they’ve been offered a position at a nice restaurant down the street. Why is quitting…

  • Leadership is Responsibility

    There are 4 simple concepts to a true leadership in an organization. A leader has followers. Popularity is not leadership, results are. Leaders are highly visible, and set examples. Leadership is not defined by rank, pay, benefits, or titles. Drucker recounts a high school history teacher characterizing World War I as a “War of Incompetence”…

  • The Cynic is a Cancer in Your Organization

    The effective leader and manager is a realist. But no one is less realistic than the cynic. The cynic is a cancer in your organization. The cynic will always be a victim of circumstances and the creator of excuses, but never the leader who will inspire his staff to achieve that which has not been…

  • Effective Employee Service Coaching Tips

    Employee coaching is the business art of helping each individual employee not only fulfill their responsibilities, but also be able to master their role within the organization. It may also be the most effective way to ensure that each employee is progressing in their role and are not becoming stagnant in the workplace. Coaching is…

Got any book recommendations?