The right customer service attitude often makes the difference between good customer service and great customer service.

An exceptional customer experience is the way to grab and keep the attention of customers today. The market leaders of today have mastered the critical steps to consistently deliver exceptional customer service experiences.

These five thought leaders aren’t just must-follows if you’re an entrepreneur, but their insights can help transform your customer experience and develop greater customer loyalty. A recent Mashable article listed these five business leaders as must follow Twitter accounts for entrepreneurs. The beauty of Twitter is that it allows us to easily connect with experts…

No matter how small, the promises you make in customer service will largely dictate your customer experience and can build or break a brand. Do the promises you make in customer service matter? You bet they do.

Great customer service experiences don’t magically happen, even customer experience experts at Disney, it takes a dedicated approach and pure hard work. Disney is known in the customer experience industry for having mastered  the art of the customer experience. 

GottaBeMobile offers some great tips to sell your iPhone for the best price. I received a new iPhone with a new number so I wanted to cancel my previous iPhone and number. I wanted to remove this number from my Apple ID so that it was removed from being used in iMessage and Facetime on…