A customer service knowledge base is a key to customer experience as it allows customers to get the right information how and when they want it.

If you build the type of customer experience worth talking about, customers can’t help but talk about that. Word of mouth is key in customer loyalty.

Mission statements don’t inspire great customer service, actions statements are the motivator to get people doing great thing.

Exceptional customer service has been proven to be the new competitive advantage in today’s economy.

It’s not enough to just have the best talent, great customer service requires creating the right environment for talent to flourish.

An alliance of the right people is the only way to create a sustainable customer service focus culture.